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We have always stressed the importance of communication. What we perhaps stress less often is the two-way nature of the process. We believe that the better we understand your needs, the better service we are able to provide. So your comments, positive as well as negative, are vital to us.

In addition to comments on what is, we welcome comments on what might be. Of course we are always time and cost-limited, but is there anything you would want us to try to include in the future? There is a suggestion box in the lobby or you can write to our practice manager.

Inevitably in any large and busy organisation there will be things that do not work as well as they might.  No system is ever perfect. Like any quality organisation, we are determined to do our best to rectify any short-coming and to try to ensure it cannot happen again. For this we need your help. If you have a problem, share it with a member of staff - in person, by phone (0118) 972 2188, by fax (0118) 972 4633 or by e-mail - and let us try to produce the solution. In that way, together we can create the best Health Centre for us all.

Sonning Common Health Centre  Complaints Leaflet

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